Policies Page

1. Appointment Policies

Booking:

• Appointments can be booked online through our website, by phone, or in person at the salon.

• For color corrections, a deposit may be required to secure the booking.

Confirmation:

• All appointments will be confirmed via email or text message through our booking site.

• Clients must turn on notifications in their account settings to receive these messages.

• If you choose to turn off notifications and miss your appointment, a no-show fee will apply.

• If you do not receive confirmation within 24 hours of booking, please contact the salon to verify your appointment.

Arrival Time:

• Please arrive on time for your appointment. If you are more than 15 minutes late, we may need to reschedule your appointment, and a last-minute cancellation fee will apply.

2. Cancellation and Rescheduling Policy

Notice Period:

• Color Appointments: Must be cancelled or rescheduled at least 48 hours before the appointment time.

• Haircut Appointments: Must be cancelled or rescheduled at least 24 hours before the appointment time.

Fees:

• Last-Minute Cancellations: Cancellations made within 24 hours of the appointment will incur a fee of 50% of the scheduled service cost.

• No-Call No-Shows and Same-Day Cancellations: Will be charged 100% of the scheduled service cost.

These policies are in place to protect our service providers' income. Please understand that missed appointments or late cancellations affect their livelihood.

3. Refund and Satisfaction Guarantee

Refund Policy:

• We do not offer refunds on hair services. However, your satisfaction is our priority.

Satisfaction Guarantee:

• If you are not happy with your haircut or color service, please let us know as soon as possible or within one week of your appointment. We will make necessary adjustments to ensure you are satisfied.

• Please note that color fading can occur based on home hair care routines. We recommend using salon-quality products to maintain your hair color.

• Our stylists will always prioritize the integrity of your hair. Achieving certain looks, such as color corrections or drastic color changes (e.g., going from dark hair to platinum blonde), may require multiple sessions.

• While we love inspiration photos, please understand that results may vary depending on the starting condition of your hair. We aim to achieve the best possible outcome, but exact replication of an inspiration photo may not always be feasible.

Product Returns:

·         We do not offer refunds or exchanges on products purchased at the salon. All sales are final

4. Client Health

To ensure the well-being of all clients and staff, we ask that you reschedule your appointment if you are feeling unwell or have been exposed to any contagious conditions. While we understand that illness can occur unexpectedly, we kindly request that you notify us as soon as possible if you need to reschedule due to health reasons. Please note that our standard cancellation policies will still apply to avoid misuse. We appreciate your understanding and cooperation in maintaining a healthy and safe environment for everyone.

5. Extra Guests and Children

To ensure a comfortable and relaxing environment for all clients, we kindly ask that you do not bring extra guests who are not receiving a service. Space in the salon is limited, and this policy helps us maintain a peaceful atmosphere.

Children:

• We are a boutique salon and currently do not offer services for children under 10 years old.

• If you are receiving a service, children cannot be left unattended in the salon.

• Failure to abide by this policy may result in the need to reschedule your appointment, and a same-day cancellation fee will apply.

Exceptions will be made for caretakers accompanying clients who require assistance. We appreciate your understanding and cooperation.

6. Pets

For the comfort and safety of all clients, pets are not allowed in the salon. However, we do make exceptions for service animals as defined by the ADA, which are trained to perform specific tasks for individuals with disabilities.

Please note that emotional support animals, comfort animals, and therapy dogs do not qualify as service animals under the ADA and are not permitted in the salon.

We appreciate your understanding and cooperation in maintaining a safe and pleasant environment for everyone.

7. Payment Policies

Accepted Forms of Payment:

• We accept major credit/debit cards, cash, and digital payments.

Deposits:

• Some services may require a deposit at the time of booking. This will be communicated during the booking process.

Gratuity:

• Gratuity is appreciated and can be added to your card payment or given in cash.

8. Contact Information

• If you have any questions or concerns about our policies, please contact us at:

• Phone: (210)776-9383

• Email: whiteravenhairstudio@gmail.com

• Address: 4827 Fredericksburg Rd. San Antonio, Tx. 78229